Optus is an Australian telecommunications company.
You may face difficulty to caliing customer service due to the large volume of customers, but if you are a little bit patient. Then you can use the information that you find on this page. I am sure that you will be able to get the appropriate help in a matter of minutes. Our goal is to help you save time and money. If you have any problem contacting the support service, then please come back to this page and leave us a message.We will try to help you as soon as possible.
How can I contact Optus customer service?
| Customer Service Number | 1300 961 653 | Mon to Fri 8:00am – 7:00pm AEST Sat to Sun* 8:00am – 6:00pm AES |
| Tech Support | 1300739840 | Mon to Fri 8:00am – 7:00pm AEST Sat to Sun* 8:00am – 6:00pm AES |
| General Sales | 1300417022 | Mon to Fri 8:00am – 7:00pm AEST Sat to Sun* 8:00am – 6:00pm AES |
| Business Sales Specialists | 1300960764 | Mon to Fri 9:00am – 5:00pm AEST |
What are the Common customer problems and how to solve them?
| Problems | Cause | Solutions |
| Technical Issues and Outages | Customer may face technical or communication settings problems in his phone and electronic devices. | You should ask the support agent to troubleshoot your common technical issues and outages in electronic devices. |
| Billing and Account Inquiries | Customer may face problem regarding bill payment of different services charges. | You should ask the support agent to explain everything regarding billing system. |
| Dissatisfaction with Service Plans | Customer may face problem due to some unknown policy or rules that offers high service charges. | You should ask the support agent to explain everything regarding different service plan and validity . You should read their term and conditions regarding service plans. |
| Change the service operator | Customer may unhappy with their service. So they decided to change the communication operator. | You should ask the support agent to explain everything regarding the procedure of change of operator. You should read their term and conditions regarding service plans. |
Optus customer service Review
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