Lufthansa is a German airline company.
You may face difficulty to caliing customer service due to the large volume of customers, but if you are a little bit patient. Then you can use the information that you find on this page. I am sure that you will be able to get the appropriate help in a matter of minutes. Our goal is to help you save time and money. If you have any problem contacting the support service, then please come back to this page and leave us a message.We will try to help you as soon as possible.
How can I contact Lufthansa customer service?
|Customer Service Number|
Mon-Thu 12pm-12am EST
|Corporate Office Address||Deutsche Lufthansa AG|
Cologne, North Rhine-Westphalia 50679
What are the Common customer problems and how to solve them?
|Flight Delays and Cancellations||Customers often contact Airlines customer service to seek information about flight delays or cancellations. It happens due to air traffic permission delay , poor weather / Natural calamity , aeroplane machine problem and Pilot service delay.||You should ask the customer service representatives about the resume / reschedule your flight . You can ask for refund or compensation due to their delay. They may give you compensation or reschedule your flight.|
|Baggage Issues||Customers may face problems related to lost, damaged, or delayed baggage, requiring assistance from customer service.||You should ask support agent related to your baggage issue.They could dedicate team to handle your baggage-related inquiries. You should read the guidelines and compensation policies of company for lost or damaged baggage.|
|Booking and Reservation Problems||Customers might encounter difficulties while making flight reservations, redeeming rewards, or using their frequent flyer miles.||You should ask the customer support agent about your ticket booking issuse. They could provide you service agents to efficiently handle reservation-related issues.|
|Customer Refunds and Compensation||It happens due to Flight Delays and Cancellations.||You should ask the customer service representatives about the reschedule your flight . You can ask for refund or compensation due to their delay. They may give you compensation or reschedule your flight.|
|Customer Complaints||Customers may raise complaint due to flight disruptions, schedule changes, or service issues.||You should ask support agent related to your issue.|
|Flight Overbooking and Bumping|
|Customers may face issues related to flight overbooking and involuntary denied boarding (bumping).||You should ask support agent related to your issue.If they cancel your ticket / involuntary denied booking/ voluntary cancel with refund promise ,Then they should give you refund money with extra bonus or reschedule your flight with extra bonus. If they didn’t give you refund then you could file a complaint in National Aviation Board.|
|In-Flight Services and Amenities||Customers might encounter issues with in-flight amenities, entertainment systems, or onboard services.||You should ask support agent related to your issue. If they don’t change their service please avoid travel with them in future.|